Responsible Gaming

Responsible gaming is about enjoying the entertainment offered on festbets.com in a conscious, controlled way, where play remains a form of leisure and never becomes a solution to financial, personal, or emotional problems. On the Fast Bet version of festbets.com (the "Site"), Fast Bet is committed to providing clear information, practical tools, and access to professional support so that you can make informed decisions, set healthy limits, and seek help promptly if gambling stops being fun.

Gambling always involves risk and can lead to financial loss. You should never wager money you cannot afford to lose, and you must be at least 18 years old to use the Site. Fast Bet is operated by Rapid Payouts B.V., licensed in Curaçao under master license 365/JAZ. The operator is not licensed by the UK Gambling Commission, and UK players do not benefit from UK-specific regulatory protections. This Responsible Gaming page is designed to support safer play and help you access specialist UK and international support services whenever you need them.

Risk Awareness

Most players use online gambling for entertainment and stay in control. However, for some people gambling can become problematic and lead to serious financial, emotional, and social harm. Recognising early warning signs significantly increases the chance of addressing issues before they escalate.

Common Warning Signs

• Increasing time and money spent: You bet more frequently, for longer periods, or with higher stakes than you initially intended.
• Persistent preoccupation: You think about gambling even when you are at work, studying, or with friends and family, or you feel restless when you cannot play.
• Chasing losses: You try to win back money you have lost by placing new bets or increasing stake sizes instead of accepting losses as part of gambling.
• Neglecting responsibilities: Gambling starts to interfere with work, education, family duties, or social commitments.
• Secrecy and lying: You hide your gambling activity, the amount of time spent, or money lost from people close to you.
• Borrowing or using essential funds: You borrow money, use overdrafts or credit cards, or spend funds intended for rent, bills, or other essentials on gambling.
• Emotional distress: You feel guilt, anxiety, irritability, or depression linked to your gambling behaviour.

Self-Assessment Check

If you are unsure whether your gambling is still under control, consider the following statements. The more statements you agree with, the more important it is to take action and seek support:

• I often gamble longer than I planned and find it difficult to stop.
• I have tried to reduce or stop gambling but have not been able to keep it up.
• I sometimes gamble with money that should be used for rent, bills, food, or other essentials.
• I feel the need to increase my stakes to achieve the same level of excitement.
• I gamble to escape problems, relieve stress, or improve my mood.
• I have lied to family or friends about how much I gamble or how much I have lost.
• I have borrowed money, sold personal items, or taken out credit to pay for gambling or gambling-related debts.

If these statements resonate with you, we strongly encourage you to use the tools described below, consider self-exclusion, and contact one of the independent organisations listed in the Support Resources section.

Limits & Tools

To help you stay in control, festbets.com provides a range of player tools that allow you to manage how much time and money you spend. These tools are available to all registered customers and are designed to be easy to set, change, and - where permitted - reduce only after a cooling-off period.

Deposit Limits

You can restrict how much money you deposit into your account over specific periods. We recommend that you set limits as soon as you register and review them regularly.

1. Access your account: Log in to your festbets.com account and go to "My Account".
2. Open Responsible Gaming tools: Select "Responsible Gaming" or "Player Limits" from the account menu.
3. Choose deposit limit type: Pick the limit period that suits you - daily, weekly, or monthly.
4. Set your amounts: Enter the maximum amount (in GBP or your account currency) that you are prepared to deposit within each selected period. Choose realistic figures based only on disposable income, not credit or borrowed funds.
5. Confirm and apply: Review your entries and confirm your new limits. They will take effect immediately or as specified on the settings page.

You may decrease your deposit limits at any time, and such changes generally take effect immediately. Requests to increase or remove limits may be subject to a cooling-off period to protect you from impulsive decisions. During that period, your previous lower limit remains in place.

Time Limits and Session Controls

Monitoring the amount of time you spend gambling is as important as controlling how much you stake. To support this, festbets.com may offer session timers and reality checks.

• Session timer: In the Responsible Gaming section of "My Account", you can activate a session timer that tracks how long you have been logged in or playing. When the set time is reached (for example, 30, 60, or 120 minutes), a notification will appear reminding you to take a break or log out.
• Reality checks: Where available, reality check pop-ups display how long you have been playing and your net result for the session. You will need to acknowledge the message before continuing, giving you a moment to reassess whether you wish to carry on.

Time-Out (Short Breaks)

If you feel you need a brief cooling-off period but are not ready for a longer self-exclusion, you can request a temporary Time-Out from your account:

1. Navigate to Time-Out: Log in, open "My Account" > "Responsible Gaming", and select "Time-Out" or "Short Break".
2. Select duration: Choose a break period, for example 24 hours, 48 hours, or 72 hours (or any other available option shown on the Site).
3. Confirm your request: Read the information carefully, then confirm the Time-Out. Once confirmed, you will be logged out and will not be able to place bets or access games until the Time-Out expires.

During a Time-Out period you should not attempt to open additional accounts with festbets.com or related brands operated by Rapid Payouts B.V., such as QuickieSpins Casino or VeloBet. If you feel that a short break is not sufficient, please use the Self-Exclusion options described in the next section.

Self-Exclusion

Self-exclusion is a formal agreement between you and the operator to block your access to gambling services for a longer period. It is designed for players who feel that they are losing control or who have already experienced gambling-related harm. On the Fast Bet version of festbets.com, self-exclusion is taken seriously and cannot be lifted early.

How to Request Self-Exclusion

1. Go to the Self-Exclusion section: Log in to your account, open "My Account", select "Responsible Gaming", and then choose "Self-Exclusion".
2. Choose the exclusion period: Available options typically start from at least 6 months and may include 1 year, 2 years, 5 years, or a lifetime (permanent) exclusion. Select the period that reflects the level of control you need.
3. Read the conditions carefully: Before confirming, read the explanation of the consequences, including restrictions on logging in, depositing, betting, and receiving marketing communications.
4. Confirm your decision: Tick the confirmation box or follow the on-screen steps to state that you understand the terms and wish to proceed. In some cases, you may be asked to confirm via e-mail to [email protected] or via live chat.
5. Receive confirmation: Once processed, you will receive confirmation that your account has been self-excluded for the selected period.

Consequences of Self-Exclusion

• Account access: You will not be able to log in, place bets, or use casino games on festbets.com during the exclusion period. You should not attempt to open new accounts with Fast Bet or other brands operated by Rapid Payouts B.V.
• Marketing communications: The operator will take reasonable steps to prevent you from receiving marketing e-mails or promotions related to gambling during the exclusion period.
• Remaining balances: If you have a positive real-money balance at the time self-exclusion is applied, you may request a withdrawal by contacting customer support via e-mail at [email protected] or live chat, subject to identity verification and the Terms & Conditions. Bonus funds and unfinished bonus requirements may be cancelled.
• Irreversibility during the period: Self-exclusion cannot normally be cancelled or shortened once it has been applied. After the chosen period expires, your account may remain closed unless you actively request reactivation and pass any required checks.

Self-exclusion is an important protective step but should not be used in isolation. We strongly recommend that you also register with external self-exclusion schemes such as GAMSTOP (for players in Great Britain and Northern Ireland) and access independent counselling or support services listed below.

Support Resources

If you are worried about your gambling, or about someone close to you, it is vital to seek help early. Independent organisations can offer confidential advice, emotional support, and structured treatment. The resources below include UK-based support, international services, and technological tools for blocking access to gambling websites and apps.

Local Support for Players in the UK

• National Gambling Helpline (GamCare): UK residents can call 0808 8020 133 free of charge, 24 hours a day, 7 days a week, for confidential advice and emotional support in English.
• NHS Gambling Services: The NHS provides specialised gambling clinics and mental health services in parts of the UK. Speak to your GP or visit the NHS website to check available services in your area.
• GAMSTOP (GB): A free national online self-exclusion scheme for players in Great Britain. By registering at www.gamstop.co.uk, you can block your access to many online gambling websites and apps licensed in Great Britain.

International Support Organisations

These organisations operate independently of festbets.com and Rapid Payouts B.V. They provide non-judgmental, confidential support and can signpost you to local services in many regions.

National Self-Exclusion Schemes and Registers

• United Kingdom (Great Britain & Northern Ireland) - GAMSTOP: As noted above, register at www.gamstop.co.uk to block access to participating UK-licensed sites.
• Spain - RGIAJ: Residents in Spain can register with the Registro General de Interdicciones de Acceso al Juego (RGIAJ), the national self-exclusion register, via the official channels provided by Spanish authorities.
• Other countries: Many jurisdictions operate their own self-exclusion systems. Check with your national gambling regulator or government website for details applicable to your place of residence.

Blocking Software and Device-Level Tools

• Gamban: A paid application that blocks access to a wide range of gambling websites and apps once installed on your devices. Visit gamban.com for details.
• BetBlocker: A free blocking tool that can restrict access to many gambling sites on supported devices. More information is available at betblocker.org.
• Device settings: You can also use built-in parental control tools, app store restrictions, and router-level filters to limit or block access to gambling content.

These tools are most effective when combined with self-exclusion and professional support. They are designed to reduce temptation and help you maintain your decision to take a break from gambling.

Support for Family and Friends

Family members and friends affected by someone else's gambling can also access specialist help:

• GamCare forum and chatrooms: Provide online spaces for people impacted by gambling to share experiences and coping strategies.
• Gambling Therapy forums: Offer multilingual online support for both gamblers and their loved ones.
• GamAnon (Gamblers Anonymous for families): Supports relatives and friends through meetings and online resources.

All of these services emphasise confidentiality and are independent from festbets.com. They can help you understand gambling addiction, set boundaries, and protect your own financial and emotional wellbeing.

Help for Family

Problem gambling affects not only the individual, but also their partners, family members, and friends. If you are worried about someone else's gambling, it is important to seek support for yourself and to approach the person in a calm, constructive way.

How to Talk to Someone About Their Gambling

• Choose the right moment: Talk when the person is sober, not actively gambling, and when you both have enough time and privacy.
• Use non-judgmental language: Focus on how their behaviour makes you feel and the impact it has on finances or relationships, rather than accusing or blaming.
• Prepare specific examples: Gently refer to concrete situations, such as missed bills, loans taken for gambling, or cancelled plans, to illustrate the consequences.
• Encourage, do not force: Suggest support options (helplines, counselling, self-exclusion), but recognise that the person must choose to engage themselves.

Support Resources for Families

• GamCare (UK): Offers support to affected others via the National Gambling Helpline (0808 8020 133) and online chat, plus dedicated information pages and forums.
• Gambling Therapy: Provides confidential online support groups and information for people affected by someone else's gambling, available in multiple languages.
• GamAnon and similar family groups: Run meetings and online communities where you can share experiences with others in similar situations.

Recommended Next Steps

• Seek professional advice: In the UK, speak with your GP, a mental health professional, or a psychotherapist who has experience with addiction, including gambling-related harm.
• Protect your finances: Consider separating bank accounts, limiting access to shared funds, and seeking independent financial advice if necessary.
• Look after your own wellbeing: Make time for activities you enjoy, and reach out to friends, support groups, or helplines for emotional support.
• Know your limits: You are not responsible for another person's gambling, and you should not put your own safety or financial stability at risk to cover gambling-related debts.

Operator's Commitment

Fast Bet, operated by Rapid Payouts B.V., aims to provide a safer gambling environment on the Fast Bet version of festbets.com by combining internal monitoring, staff training, and clear player tools. The company holds a Curaçao licence (master license of Gaming Services Provider, N.V. 365/JAZ) supervised by the Gaming Control Board of Curaçao and is not licensed by the UK Gambling Commission. As a result, UK consumer protection rules and UK dispute resolution schemes applicable to UKGC-licensed operators do not apply to this Site.

Internal Risk Checks and Behaviour Monitoring

• Behavioural analysis: The operator may analyse gameplay patterns, including frequency of deposits, stake sizes, product use, and signs of chasing losses, to identify behaviour that could indicate a heightened risk of gambling harm.
• Account and payment reviews: As part of its AML/KYC and responsible gaming framework, Rapid Payouts B.V. may review accounts for unusual payment activity or signs of financial stress. This may involve requesting additional documentation to verify identity or source of funds.
• Reality-check messaging: Where risk indicators are observed, the operator may display targeted messages encouraging you to review your limits, consider a break, or seek help from independent organisations.
• Tool promotion: Responsible gaming tools such as deposit limits, Time-Out, and Self-Exclusion are promoted through account pages, help content, and support interactions.

Proactive Contact and Interventions

Customer support and risk teams may initiate contact with you when specific patterns suggest potential harm. Examples include:

• Significant or rapid increases in deposit amounts or betting frequency.
• Repeated attempts to cancel withdrawals or persistent chasing of large losses.
• Use of multiple payment methods or signs of financial distress reported during support interactions.
• Direct expressions of distress, suicidal thoughts, or concern about loss of control communicated to support staff.

Depending on the circumstances, the operator may:

• Provide information about responsible gaming tools and external support services.
• Suggest or apply deposit limits, Time-Out periods, or account restrictions.
• In serious cases, impose self-exclusion or close the account to protect the player, even without a specific request.

The operator's staff receive training on responsible gaming principles, recognising signs of gambling-related harm, and handling sensitive disclosures appropriately. However, they are not medical or legal professionals and cannot provide legal, financial, or clinical advice. You remain responsible for ensuring that your use of festbets.com complies with the laws of your jurisdiction, including any restrictions on online gambling for residents of the UK.

Updates

Responsible gaming standards and regulatory expectations evolve over time. Fast Bet may update this page to reflect changes in internal procedures, regulatory guidance, or the availability of new tools and external support services.

• E-mail notifications: Where appropriate, important changes to responsible gaming policies or tools may be communicated to registered customers via e-mail sent to the address associated with their festbets.com account.
• On-site notices: Updates may also be highlighted via banners, pop-ups, or messages within your account area, particularly when changes affect how limits or self-exclusion operate.
• Policy documents: You can always review the latest version of this Responsible Gaming information by visiting the relevant section of festbets.com, as well as related documents such as the Terms & Conditions, Bonus Terms, and Privacy Policy.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using the available tools, or wish to request additional support, you can contact the operator directly. Dedicated staff will handle your enquiry confidentially and as sensitively as possible.

• E-mail (Responsible Gaming): You can contact the responsible gaming team via [email protected]. Please include "Responsible Gaming" in the subject line and provide your account details, along with a brief description of your request (for example, self-exclusion, limit adjustment, or concerns about your play).
• Live chat: Customer support is available 24/7 via live chat on festbets.com. You can request to discuss responsible gaming issues, and where necessary your case may be escalated to specialised staff.
• Telephone: Fast Bet does not currently provide telephone support. For immediate emotional support or crisis situations, please contact the National Gambling Helpline (UK) on 0808 8020 133 or other local emergency services as appropriate.
• Feedback and self-control requests: Within "My Account" > "Responsible Gaming", you may be able to submit a request or feedback form to adjust limits, request Time-Out or Self-Exclusion, or ask for information about your gambling history. Support may also confirm changes via e-mail for your records.

If you remain dissatisfied with how your responsible gaming concerns have been handled, you may raise a formal complaint in accordance with the complaints procedure set out in the Terms & Conditions on festbets.com. For licence-related matters, you can find further information about the regulator at gamingcontrolcuracao.org. Please note that this regulator operates under Curaçao law and not UK law.